Frequently Asked Questions

Everything you need to know about shopping with Melani.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for delivery within 1-2 business days.

What is your return policy?

We offer a 30-day return policy for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for the best fit.

Do you ship internationally?

Yes, Melani ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Klarna for flexible interest-free installment payments.

How should I care for my Melani garments?

To maintain the quality of our fabrics, we recommend following the specific care instructions on the inner label, though most items benefit from cold washing and air drying.